May God bless you. On this page, we try to answer most of the questions that come from you
1 - How long is the delivery time?
C - The delivery period ranges from 3 to 5 working days as a maximum (excluding Friday / weekend day)
2 - Q How to install the scooter
A. The installation method is easy, and you can follow the explanation in the video in the link below
3 - How long does it take to charge the battery?
A - You must rely on the charger indicator of the device without committing to a specific time (if it is red, the device is charging / if it is green, the device is fully charged)
4 - The charger indicator will be green and the device is not working
A - There may be a problem with the battery, the charger, or the charging port, so you should visit the maintenance center to confirm
5 - Q What is the difference between 36V and 48V
C - The difference in the power of the battery and the torque of the 48V motor, with a battery that lasts longer than about 30 minutes, compared to 36V batteries
Note: (This depends on the quality of the battery in both devices and their capacity) and the difference in engine power, torque and speed, as the 48V power increases by approximately 15% to 20%
6 - Q Does the scooter have a warranty?
A - Yes, there is a guarantee (please review the warranty policy at the bottom of the website)
Note: The scooters in our store are of the highest quality and conform to Gulf specifications and standards, in addition to providing instructions for use that are sent to the customer after completing the order, in addition to the availability of all spare parts (installation of spare parts is free for customers who bought scooters from our store)
7 - Q Are all spare parts available?
A- Yes, it is available, in addition to the presence of the tarhim package, the fast charger, and the external accessories
8 - o Appropriate age and maximum carrying weight
C - Age from 4 years and over, weight depends from one scooter to another (please check product details to make sure of that)
9- Q Do you have branches outside Al-Ahsa?
A - No, only in Al-Ahsa (there is shipping to all parts of the Kingdom). You can order through the website
10 - Q What is the difference between a regular scooter and a scooter with a scooter package?
C - The duration of operation on a regular scooter is approximately one hour to an hour and a half (depends on the weight of the rider and the speed index specified on it), or in the Tarhim package, the duration of operation is two and a half hours to approximately 3 hours also (depends on the weight of the rider and the indicator of the speed specified on it) in addition to the presence of the fast charger about 60% faster)
11 - Q Do you deliver to the door of the house
- C Yes
Thank you for your trust in our store.
